Terms & Conditions
When you use this Site the following terms and conditions apply. The Site is the copyright of All Words of God(business name), Entity family partnership name G BUARQUE BARBATO & E DA CUNHA BARBATO. All rights reserved. Images and content on the Site may not be copied, saved or used in any format other than as incidental to your permitted use of the Site. "We", “us” and "our" refer to All Words of God ABN 73 922 381 972 and its associated entities as applicable.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Allwordsofgod.com indicates acceptance of these terms and conditions.
Allwordsofgod.com reserves the right to make changes to this site and these terms and conditions at any time. By ordering or registering on Allwordsofgod.com you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at admin@allwordsofgod.com.au and we will remove you from our marketing communications.
Variations: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.
Licence to use our Site: We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.
Prohibited conduct: You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights; using our Site to defame, harass, threaten, menace or offend any person; interfering with any user using our Site;
tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;using our Site to send unsolicited email messages; or facilitating or assisting a third party to do any of the above acts.
Exclusion of competitors: You are prohibited from using our Site, including the Content, in any way that competes with our business.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Allwordsofgod.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Allwordsofgod.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by the Allwordsofgod.com credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Allwordsofgod.com is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Allwordsofgod.com.
Delivery of Product and Manufacturing Lead Times Timing for the delivery of products, including but not limited to accessorie orders, varies depending upon the product ordered. Factors including but not limited to artwork, glassing, materials, construction (i.e. PU foam, epoxy, etc.) and holiday periods can affect the time of completion and delivery of a surfboard.
The delivery times provided by Allwordsofgod.com are estimates only. Allwordsofgod.com will not be held accountable for late deliveries but we will do our best to ensure the surfboard gets to you as quick and safely as possible. In the event that multiple items are ordered, part of your order may be delivered at different times. For example, your fins might arrive prior to your surfboard, in different packaging. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Allwordsofgod.com cannot be held responsible for incorrectly entered delivery addresses.
Product Delivery and Acceptance Requirements You or someone at your specified delivery address will be required to sign upon delivery of all products. Customers will be notified via email that their ordered product(s) have been sent with an estimate of the product(s) arrival time. If the customer is not at the specified location to sign for the product there will be fees in place for a redelivery at a later date. If the nominated place of delivery should be unattended, the Shipping Company may store the goods and if the Goods are stored there will be costs involved ($40) for the storage and redelivery of the products(s).
Customers are responsible for inspecting the goods for fault and notifying us within 2 working days of receiving the goods should there be a fault. If for any reason your product(s) are damaged please email photos of the damage and the packaging to service@allwordsofgod.com.au within 48hrs of taking delivery.
NOTE: Please keep all packaging and shipping boxes in the event the product(s) need to be sent back to the suppliers (shapers). We will work with you to get your products returned back to you as quickly as possible.
Damages Allwordsofgod enforces a strict packing policy and we work with delivery partners that specialise in shipping expensive handmade products such as surfboards; damages are rare. If, for any reason your surfboard is damaged in transit, our safe shipping guarantee ensures that we will cover the full cost to repair your surfboard to an as new condition, with approval.
It is very important that you inspect your package at the time of delivery. If you notice any damages to the box, or more importantly, please keep all original packaging and complete this Allwordsofgod Damages Claim Form within 24 hours of receiving your order. Once your form has been submitted, Allwordsofgod will process your claim within 1-2 business days and will provide instructions on the next steps so you can be surfing your new board as soon as possible.
For damages that occur after your order has been safely delivered and has been used, Allwordsofgod will do everything possible to assist you. Please complete the damage form as per our normal processes above and provide as much detail on the conditions where the damage occurred and photos. If the product is found to have a manufacturing defect, Allwordsofgod will work with it’s manufacturers to get you the best outcome.
Returns & Cancellation Policy We try to make our returns process as seamless as possible. However, there are some general rules and guidelines to follow to ensure we can process your return request as efficiently as possible. All returns must be received within 30 days of purchase and in a brand new, unused condition with original packaging (including tags). Unfortunately, Allwordsofgod does not provide refunds for 'change of mind.' In the case that you have changed your mind on the product purchased, we can provide an exchange or store credit for you, (providing the items meet the criteria of being in a brand new, unused condition). All returns must be free from marks, stains, scratches and rips. If not, the return may not be accepted (unless faulty or damaged, in which case we will rectify as a priority). All exchanges and store credits are subject to product inspection. At this stage, all return shipping fees are the responsibility of the customer, (unless faulty, damaged or the incorrect product has been received). If you wish to return an item purchased from Allwordsofgod, please complete the Allwordsofgod Returns Form. Once the form has been completed, a customer support member will review the information provided and a confirmation email with the return address will be sent to you within 1-2 business days. Please allow 5-10 business days from when your order has been received by our warehouse for your return claim to be completed.
If you wish to cancel your order, please email admin@allwordsofgod.com.au - and we will do our best to assist you. However, once an order is in the processing stage, cancellations cannot be guaranteed. In the instance we have not been able to cancel your order, you do have the option to submit a return request, please see our return policy here.
Administration Fees Please note that a $50 administration fee may be charged for cancellations. See cancellation policy above under 'Returns & Cancellation Policy'.
Change of Address Allwordsofgod.com cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given on the checkout page. If this is not noticed until after your order is finalised, please contact Customer Service immediately (service@allwordsofgod.com.au). We will attempt to update any incorrect order details, however Allwordsofgod.com is not liable for any changes of address.
Shipping Special Instructions for Courier
The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. "Second house up the driveway", "Office hours 8-5"). Drivers are unable to grant specific requests such as "Deliver between 1-2pm" or "Leave parcel inside gate around the corner". allwordsofgod.com cannot be held responsible if your instructions are not followed.
Pricing
Prices are subject to change without notice. All Suppliers (tshirts, acessories, etc) can modify their prices affecting our.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of abusive or obscene language, is strictly forbidden. Impersonation of others, including an allwordsofgod.com, or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is obscene, threatening, defamatory, invasive of privacy or publicity rights, illegal, abusive, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation. By registering an account on the site you agree to be subscribed to our email communications. You may unsubscribe at any time by logging into your account, navigating to the menu "Newsletter Subscription" and updating your preference. All email communications will also contain a link to unsubscribe.
Third-Party Links
In an attempt to provide increased value to our users, allwordsofgod.com may link to sites operated by third parties. However, even if the third party is affiliated with allwordsofgod.com, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of allwordsofgod.com. These linked sites are only for your convenience and therefore you access them at your own risk.
Copyright
This site is owned and operated by All Words of God(business name), Entity family partnership name G BUARQUE BARBATO & E DA CUNHA BARBATO. All systems and software used on this site are the sole property of All Words of God(business name), Entity family partnership name G BUARQUE BARBATO & E DA CUNHA BARBATO or those supplying the software. The entire content included in this site, including but not limited to graphics, code, or text, is copyrighted as a collective work under Australian and other copyright laws, and is the property of All Words of God(business name), Entity family partnership name G BUARQUE BARBATO & E DA CUNHA BARBATO.
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, Brand pages and general site assembly and arrangement thereof, are the sole property of allwordsofgod.com. You may use the content of this site only for the purpose of placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without allwordsofgod.com prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Trademarks
All trademarks, service marks and trade names of allwordsofgod.com, used in the site are trademarks or registered trademarks of All Words Of God. Entity family partnership name G BUARQUE BARBATO & E DA CUNHA BARBATO - ABN 73 922 381 972.
General
These terms and conditions are governed by the laws of Queensland, Australia. . All references to "we", "our" and "us" are references to All Words of God(business name), Entity family partnership name G BUARQUE BARBATO & E DA CUNHA BARBATO - ABN 73 922 381 972. For information on how we deal with your personal information please refer to our privacy policy.
We may change or modify all or any part of these terms and conditions by posting changes to the Site.